Browsing by Subject "Customer satisfaction"
Now showing items 1-8 of 8
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Exploring e-service quality and its relation with customer satisfaction in the banking sector: An Indian experience
( Inderscience Enterprises Ltd. , 2019 , Article)The purpose of this study is to explore the dimensions of e-service quality (e-SQ) in the context of the Indian banking sector and establish its relationship with customer satisfaction. Using a structured questionnaire, ... -
Home energy management system embedded with a multi-objective demand response optimization model to benefit customers and operators
( MDPI AG , 2021 , Article)This paper proposes a Home Energy Management System (HEMS) that optimizes the load demand and distributed energy resources. The optimal demand/generation profile is presented while considering utility price signal, customer ... -
The impact of knowledge management on customer relationship management: A case from the fast food industry in Jordan
( Inderscience Ltd. , 2016 , Article)The aim of this paper is to test the relationship between knowledge, knowledge management (KM) and customer relationship management (CRM). The impact of KM on CRM is the core of this paper. KM systems are considered one ... -
Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks; the role of disruptive societal-level events
( Emerald Group Holdings Ltd. , 2022 , Article)Purpose: The purpose of this study is to modify the service quality scale (SERVQUAL) for measuring the performance of Islamic banks after modifying and validating it to fit the Islamic banking context. Furthermore, it ... -
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
( Elsevier , 2021 , Article)The global COVID-19 outbreak and consequent lockdown pushed consumers to engage in more e-shopping, which could lead to e-impulse purchases (e-IB). The purpose of this study is to investigate the interrelationships between ... -
The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers’ reviews
( Elsevier Ltd , 2023 , Article)Customer Relationship Management (CRM) is a method of management that aims to establish, develop, and improve relationships with targeted customers in order to maximize corporate profitability and customer value. There ... -
The influence of bus service satisfaction on university students' mode choice
( John Wiley and Sons Ltd , 2016 , Article)The purpose of this study was to determine the relationship between bus service satisfaction and the transport mode of choice among university students in Qatar. The degree of bus service satisfaction was collected directly ... -
The moderating role of business growth on the relationship between business development services provided by islamic microfinance institutions and customer satisfaction: A study on the SMEs in Yemen
( Canadian Center of Science and Education , 2014 , Article)This paper aims to investigate the moderating role of business growth on the relationship between Business Development Services (BDS) and SMEs owners' satisfaction on the Islamic Microfinance System in Yemen. Specifically, ...