Browsing by Subject "customer satisfaction"
Now showing items 1-3 of 3
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Evaluation Tools of Total Quality Management in Business Organizations
(2013 , Article)Total quality management (TQM) is a strategic commitment to make quality and customer satisfaction a guiding factor in everything an organization does. TQM, which has preoccupied the attention of organizations since the ... -
POST-MERGER CUSTOMER BEHAVIOR AND ITS RELATIONSHIP WITH PERCEIVED SERVICE QUALITY IN THE BANKING INDUSTRY IN QATAR
(2021 , Master Thesis)Mergers, in the banking industry, occur all over the world. Recently, the first merge in Qatar occurred between Barwa Bank and International Bank of Qatar (IBQ). A new entity emerged from this merger and was branded as ... -
Understanding customer satisfaction at Al-Ahli hospital in Qatar
(2016 , Professional Masters Project)paper starts by discussing the importance of the healthcare industry in Qatar and provides a brief about Al-Ahli hospital and why is it important for Al-Ahli Hospital to understand their customer satisfaction. It also ...