Browsing Academic by Subject "SERVQUAL"
Now showing items 1-5 of 5
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ASSESSMENT AND ASSURANCE OF SERVICE QUALITY IN PEDIATRIC HEALTHCARE IN QATAR
( Qatar University , 2014 , Article)The purpose of this study was quality assessment and quality assurance in pediatric services of public and private hospitals in Qatar. The purpose of quality assessment was to identify gaps in the delivered services; ... -
Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks; the role of disruptive societal-level events
( Emerald Group Holdings Ltd. , 2022 , Article)Purpose: The purpose of this study is to modify the service quality scale (SERVQUAL) for measuring the performance of Islamic banks after modifying and validating it to fit the Islamic banking context. Furthermore, it ... -
Stakeholder Perception of Service Quality in Qatar Higher Education Institutions: An Application to Qatar University
(2017 , Master Thesis)Managing quality of services offered by institutions of higher education is important in any country due to the inherent aim of producing quality graduates from programs offered in the university. Qatar has made substantial ... -
Stakeholder's perception of service quality: a case in Qatar
( Emerald Group Holdings Ltd. , 2019 , Article)Purpose: The purpose of this paper is to investigate and report students' perception of service quality in a university by examining the perceptual context of service quality with respect to students' loyalty behavior, ... -
Stakeholder’s perception of service quality: a case in Qatar
( Emerald Group Publishing Ltd. , 2019 , Article)Purpose The purpose of this paper is to investigate and report students’ perception of service quality in a university by examining the perceptual context of service quality with respect to students’ loyalty behavior, ...