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The influence of knowledge management practices on e-government success: A proposed framework tested
(
Emerald Group Publishing Ltd.
, 2018 , Article)
Purpose: This paper aims to examine the perceived influence of knowledge management (KM) practices on the success of e-government initiatives. This paper proposes a framework depicting the overall perspective of the ...
The impact of knowledge management on customer relationship management: A case from the fast food industry in Jordan
(
Inderscience Ltd.
, 2016 , Article)
The aim of this paper is to test the relationship between knowledge, knowledge management (KM) and customer relationship management (CRM). The impact of KM on CRM is the core of this paper. KM systems are considered one ...