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The elicitation of key performance indicators of e-Government providers: A bottom-up approach
(
European and Mediterranean Conference on Information Systems
, 2013 , Conference Paper)
Delivering an adequate e-Government service (e-service) is becoming more of a necessity in today's digital world. In order to improve e-services and increase the engagement of both users' and providers' side, studies on ...
An analysis of methodologies utilised in e-government research: A user satisfaction perspective
(
Emerald Group Publishing Limited
, 2012 , Article)
Purpose: The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e-government) research studies published in the last decade (2000-2012). Design/method ...