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Structuring institutionalization of Digitally-Enabled Service Transformation in public sector: Does actor or structure matters?
(
Association for Information Systems
, 2016 , Conference Paper)
Failure to identify the right institutionalization framework has caused derailments of major public sector Digitally-Enabled Service Transformation (DEST) projects in the UK, such as the NHS-National Program for IT (NHS-NPfIT) ...